Do not describe it as a normal non-start
If the engine will not start but the car rolls freely, loading can be relatively straightforward. If the transmission is locked in Park, wheels will not turn, steering is locked or an electronic parking brake will not release, the operator needs that information before arriving.
Why modern cars can stay locked in Park
A flat 12-volt battery, electronic selector, transmission fault, damaged shift mechanism or safety interlock can prevent normal neutral selection. The correct procedure depends on the vehicle. Do not force the selector or crawl under the vehicle simply to make towing easier.
Information to send before booking
- Make, model and year.
- Whether keys are available.
- Whether the battery has power.
- Whether the vehicle rolls at all.
- Whether steering is locked.
- Whether the electronic or mechanical parking brake releases.
- Any flat tyres, wheel or suspension damage.
- Driveway slope, low-clearance entry or other tight-access issue.
Related TowFast services
For this type of job, see Non-Drivable Car Towing Brisbane. If the vehicle simply needs a scheduled move and rolls normally, Vehicle Transport Brisbane may be the better fit.
Frequently asked questions
Can a tow truck move a car that will not go into neutral?
Often yes, but the operator needs to know before dispatch. A locked transmission, electronic parking brake, flat battery or damaged wheel can change the loading method.
Should I force the shifter into neutral?
No. Do not force a transmission or override a safety system unless the vehicle manufacturer procedure specifically allows it and you can do so safely.
What details should I send?
Send the make/model, whether keys are available, battery condition, whether the vehicle rolls or steers, wheel/tyre condition, pickup access and destination.