Information we collect
TowFast Brisbane may collect information needed to respond to enquiries, prepare quotes and provide towing or vehicle transport services. This may include your name, phone number, email address, pickup location, drop-off location, vehicle details, service type, job notes, billing details and payment status.
If you provide photos, documents or extra job information, we may also use those details to assess access, vehicle condition, loading requirements or the best way to complete the job safely.
How we use your information
We use customer information to respond to enquiries, provide quotes, schedule towing jobs, assign drivers, contact customers, manage invoices, process payments, keep service records and improve our business operations.
We may also use enquiry and job information to follow up with you about your booking, confirm pickup or drop-off details, provide updates, request missing information or resolve any issue related to a service request.
Website and analytics information
When you use our website, basic technical information may be collected, such as your device type, browser, pages visited, referring page and general website usage activity. This helps us understand how visitors use the website and improve the customer experience.
Our website may also use cookies, tracking pixels or similar tools for website performance, enquiry tracking, advertising measurement and service improvement.
Payments
Where card payment or online payment is available, payment information may be processed through a secure third-party payment provider. TowFast Brisbane does not intentionally store full card numbers on the public website.
When information may be shared
We may share limited information where reasonably needed to provide our services. This may include sharing job details with drivers, contractors, payment providers, software providers, professional advisers or authorities where required by law or necessary to manage a service, payment, dispute or safety issue.
We do not sell customer personal information.
Storage and security
We take reasonable steps to protect customer information from misuse, loss, unauthorised access, modification or disclosure. Access to operational systems is limited to people who need the information to perform their role.
No online system can be guaranteed completely secure, but we aim to handle customer information carefully and only keep it for as long as reasonably needed for business, legal, accounting or operational purposes.
Access and correction
You may contact us to request access to information we hold about you or ask us to correct details that are inaccurate, incomplete or out of date.
Contact TowFast Brisbane
For privacy questions or requests, contact TowFast Brisbane at admin@towfastbrisbane.com.au or call 0434 869 062.
Last updated: May 2026